Top Importance of On-Demand QA for B2C Comapny

Top Importance of On-Demand QA for B2C Companies

Author image By Manish Patel  |  Thursday, February 9, 2023 12:01 PM  |  5 min read  |   969

Importance of On-Demand QA for B2C Companies

Any successful company needs quality assurance, especially those that provide direct customer service. In this blog article, we’ll discuss the value of on-demand QA for B2C businesses and how it can assist guarantee both product quality and customer pleasure. Learn more about the advantages of on-demand QA and what it has to offer to companies trying to beat the competition!

 What is B2C marketing?

B2C (business-to-consumer) marketing refers to the strategies, tactics, and techniques used by a company to promote its products or services to individual consumers. This type of marketing is typically focused on building brand awareness, increasing sales, and fostering customer loyalty. Examples of B2C marketing include television and print advertising, online and social media marketing, email marketing and in-store promotions.

What is On-Demand QA?

Many benefits come along with on-demand QA best practices services, but what exactly is on-demand QA? On-demand QA is a type of quality assurance service that is provided as needed, typically on an as-needed or project basis. This means that rather than having a full-time quality assurance staff in place, you just pay for the services as required. For start-ups, small businesses or organisations with restricted financial resources, this can be a fantastic choice.

Benefits of On-Demand QA for B2C Companies

Benefits of On-Demand QA for B2C Companies

1. Improved customer satisfaction: By conducting regular on-demand QA testing, B2C companies can identify and address any issues that may be causing customer dissatisfaction. This can help improve customer satisfaction and loyalty, leading to repeat business and positive word-of-mouth recommendations.

2. Increased sales: Customers are more inclined to make subsequent purchases from a business when they are happy with the goods or services they received. By ensuring that goods and services are of a high calibre, on-demand QA can contribute to higher sales.

3. Reduced costs: By identifying and addressing issues early on, on-demand QA can help prevent costly recalls or product returns.

4. Increased efficiency: On-demand QA can help identify bottlenecks or inefficiencies in a company’s operations. By addressing these issues, a company can become more efficient and productive.

5. Increased brand reputation: Customers are more likely to have a favorable opinion of a business when they are satisfied with its goods or services. On-demand QA can enhance a company’s reputation and brand image by ensuring products and services are of high quality.

6. Stay competitive: Every B2C company faces intense competition and needs to stay ahead of the game. By guaranteeing that goods and services are of exceptional quality, on-demand QA can help businesses stand out from their competition. Enhance Product Quality: On-demand QA helps to identify issues or defects in the product, which can then be fixed before the product is released to the market.

7. A better understanding of customer needs: By conducting on-demand QA testing, B2C companies can gain a better understanding of what customers want and need. This can help a company tailor its goods and services as per consumers preferences.

Maximize your B2C success with on-demand QA

Contact Us For More Information

How to Implement On-Demand QA in B2C Companies

How to Implement On-Demand QA in B2C Companies

These are the following steps for On-Demand QA implementation:

1. Determining the need for on-demand QA: The companies need to decide whether or not on-demand QA is needed or not as per their companies needs and requirements. This can be accomplished by taking into consideration elements including the company’s budget, schedule, and scope of work.

2. Locating a trustworthy service: After deciding to move forward with on-demand QA, the next step is to locate a trustworthy source. You can do this by searching online or asking friends or co-workers for recommendations.

3. Developing a test plan: After choosing a supplier, a test plan must be developed. This should contain information about the goals, schedule, and kinds of tests that will be administered.

4. Conducting the tests: The final step is to conduct the actual tests. This involves working with the provider to execute the test plan and report any issues that are found.

Best Practices For On-Demand QA in B2C Companies

When implementing on-demand QA, B2C businesses should maintain the following best practises:

1. Define your goals and objectives: What do you want to achieve with on-demand QA? Would you like to improve the standard of your goods or services? Or do you need to concentrate on certain areas in particular? Having a clear understanding of your goals will help you choose the right on-demand QA provider.

2. Consider your audience: The audience is the ones who will be using your products. Determining your customer is very essential. What are their needs and expectations? When you know your audience, you can choose an on-demand QA provider that specializes in testing for that particular group.

3. Make sure your team is involved: For on-demand QA to be successful, it’s important to involve your entire team in the process. This includes developers, designers, and products.

Challenges with Implementing On-Demand QA

Many challenges come with implementing on-demand QA for BC companies.

1. Finding the right provider: Choose a service provider who can meet your particular demands and has a strong reputation by conducting research.

2. Getting buy-in from your team: On-demand QA can require a significant financial outlay, therefore it’s crucial to ensure that everyone on your team supports the choice. Make sure that everyone is instructed on how to use the new system after you have the team’s support.

3. Making sure that you have the right processes in place: On-demand QA can be an excellent tool, but its efficacy depends on the processes you establish around it. Take the effort to create basic and obvious protocols to make sure that everyone is informed of their responsibilities and obligations.

If you’re facing challenges with implementing on-demand QA, don’t despair! When properly planned and carried out, these difficulties can be overcome. By taking the time to find the right provider, get buy-in from your team, and create clear processes, you can ensure your on-demand QA implementation.

Case Studies of Successful Implementations of On-Demand QA in B2C Companies

There are many examples of successful on-demand QA implementations in B2C companies.

1. Amazon – It has a dedicated QA team that is responsible for ensuring the quality of its website and mobile apps. This team tests the website’s functionality and looks for bugs or other problems using a variety of tools and methods. They also use on-demand QA services to supplement their internal testing efforts.

2. Ride-sharing industry – Companies like Uber and Lyft rely heavily on their mobile apps to connect drivers and riders. Both Uber and Lyft use on-demand QA services to supplement their internal testing efforts.

3. The gaming industry – Companies like Supercell and EA have implemented on-demand QA to test their games on multiple platforms and devices. This enables them to swiftly locate and resolve any problems, guaranteeing that their users have a smooth experience with their software.

4. software development industry – Companies like Microsoft and Oracle have implemented on-demand QA to test their software products on multiple platforms and devices.


B2C enterprises must use on-demand QA testing to ensure their success. Before a consumer receives a product or service, it enables firms to find and solve any potential flaws, saving both time and money. Also, giving them a high-quality product that lives up to their expectations, might aid in establishing trust with them. On-demand QA should be a component of your B2C company’s business plan due to its many benefits! With its many advantages, on-demand QA should be part of your B2C company’s strategy for success. Hire QA analysts today!


1.  What is on-demand QA?

On-demand QA stands for a testing approach that enables businesses to easily and rapidly access the resources they require to verify the quality of their goods and services. Manual testing, automated testing, and crowd testing are all examples of this.

2. What industries commonly use on-demand QA?

Quality assurance is frequently used by multiple industries, like e-commerce, ride-sharing, video games, IT industries, and more.

3. How much does on-demand QA cost?

Many variables, including the scope and complexity of the testing, and the testing strategy employed might affect the price of on-demand QA.

4. How can on-demand QA be incorporated into an organization's current QA procedures?

It is simple to connect on-demand QA services with an organization's current QA procedures. Manual testing, automated testing, and crowd testing are all options for the testing process that can be customised to the particular demands of the business.

Author image

Manish Patel

Manish Patel is a Co-Founder of Concetto Labs, a leading mobile app development company specialized in android and iOS app development. We provide a one-stop solution for all IT related services.

Why Our Client Love Us?

  • Fast kick-off
  • Agile Ready
  • 98% Client Retention
  • 360-Degree solutions

Our integrity and process focuses largely on providing every customer the best recommendations for their respective business. Our clients become recurring customers because we always go beyond their expectations to deliver the best solutions.

Get In Touch
Kamika Kilgore
Customer for over 2 years Kamika Kilgore United States

Concetto Labs has been a fantastic partner in consistently delivering high quality, high value solutions to our organization. Their team does an excellent job of first understanding our processes and requirements, and then translating them into solutions that meet or exceed expectations. Concetto Labs has helped us simplify multiple processes and workflows as well as suggested additional improvements we had not considered. Their communication and follow-through are top tier. They have proven themselves to be a trusted partner and we look forward to leveraging their services on future projects.

Mr. Sieva Savko
Customer for over 4 years Mr. Sieva Savko Norway

Concetto Labs have provided us with a tremendous amount of help. Their competence in various IT fields led to a positive outcome while facing different challenges. A lot of value was given by their helpful professional staff. To describe this company in three words: effectiveness, collaboration, trust. I would also like to personally thank Mr. Tejas Patel for his positive, friendly, and highly competent approach. The all-around support provided by him made every task at hand a no-brainer.

Miss. Caroline Jack
Customer for over 4 years Miss. Caroline Jack South Africa

It has been an absolute pleasure working with the Concetto Labs team! We have worked together on a few projects now, all of which have been successful. You can rely on good communication and response times from these guys. And they go above and beyond to ensure that the result is achieved. Because of their great service, they have become an integral part of our business and we will continue to use them going forward.

Mr. Richard Bartlett
Customer for over 3 years Mr. Richard Bartlett United States

Concetto Labs is a group of incredibly talented individuals. They are very responsive and communicate with you each and every step of the process. I worked with Manish Patel throughout the entire process and must say that I have never conducted business with a more honest and professional individual. Together with his team, Manish created exactly how we envisioned it to be. Thanks for all of your hard work.

Mr. Conrad Abraham
Customer for over 2 years Mr. Conrad Abraham United States

Concetto Labs team is my go-to for any simple or complex development projects. They have risen to the challenge. Great project management, communication, and super quick turnaround. I've done multiple projects with them and don't plan on changing that.

Mr. Edward Chin
Customer for over 4 years Mr. Edward Chin Canada

Concetto Labs was able to bring my complex idea to life. Throughout the project, Concetto Labs maintained constant communications and was always professional - considering I had no experience in what I wanted to create their welcoming attitude, patience, and knowledge in the field created the perfect environment to work in. I was so impressed with their work that I've kept them on board as my go-to experts. Thanks for the worthwhile experience and the breathtaking product.

Karuna Govind
Karuna Govind CTO & Co Founder (Coupay) London, UK

We started working with Concetto Labs due to the influx of work on mobile (Flutter) and frontend (React.js). It's been fantastic working with them. Good, consistent communication and good quality of work means they may be our first choice for many projects to come.

Arunabha Choudhury
Arunabha Choudhury Director (Fuzzann Technologies Private Limited) India

We are a healthcare IT company and wanted to build a Mobile Application for both Android and IOS using Flutter. The Concetto Lab team has been very patient with our project requirements and made sure all our queries are answered. It was a great show of professionalism and customer relationship. Even during the project, the team was very accommodating of all the changes we requested. The project was delivered successfully and we deployed the app in the Android Play Store. Overall, the entire process has been very transparent and the team was able to deliver exactly what we had envisioned the project outcome to look like.

Good Firms Clutch App Futura Microsoft Associate Mobile App Top Developers Gesia