A chatbot is a technology that understands human queries and answers them accordingly. It works on a natural language processing framework that enables it to mimic humans. It can directly interact with your customers without any involvement of personnel.
No. There are chatbots those work in a multilingual scenario. It supports human translation, machine translation, and a hybrid model as well, which means chatbots use the human translated content on priority.
You can add the knowledge to the chatbot as per your business domain without any hassle. More so, if you’re service provider is highly innovative, they can enable you with the ability to enhance the knowledge base of your chatbots on your own.
There’s no restriction to the number of users that can chat with your Bots. You get the full administration control to define supported AD domains, authorization, and users.
If you hire a dedicated team of Microsoft programmers and developers, they can set up the bot quickly after the project acquisition, maybe within a few weeks.
You can add bots to your company website, Facebook, Slack, LiveChat, and many other platforms wherever you want to get in touch with your customers.
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