Incident Management App | Concetto Labs

About

There was a need of developing an incident management and continuous improvement solution for one of our clients. They wanted an application that would utilise their existing Microsoft Ecosystem and create an application which would discard their current manual activity and transform it online.
The application provided a platform to almost 600+ user who can create incidents through 8 steps which included the improvements and lessons learned.

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Features

With the use of Powerapps Canvas, SharePoint and PowerBI, we provided a couple of features to the solution:

Intuitive designs
Easy navigation through screens
Email notifications on each section for the stakeholders
Detailed PowerBI reports

#1

Home screen

This screen lists down the number of sites that the application has through which the user can navigate
It also contains the section for the reports clicking on which the user will navigate to PowerBI
Clicking on each site will enable the user to add view further options under that site
There’s a notification section in the header which helps the user to see what has been assigned to him

#2

Incident Registration

This screen is a section of the application where the user will be able to add their incidents
The screen is divided into tabs for easily switching between the section and fill up the things easily
The application has 2 sections, one for minor incidents and one for major
Each and every detail regarding to this incident is designed in a way that the user can either navigate between the tabs or can access via the accordions

#3

NCR Registration

This one is the process for the major incident which contains 8 steps in detail
Each step is a complicated process displayed in a form
The user need to complete each process, check the entries and move forward, we took care of all the validations
Once the steps are done, the user can mark it as complete to view the results

#4

Open Issues Listing

This screen is to list down all the incidents in a grid which are entered in the system for quick access
Gallery component with a limit of 10 per page as the pagination was used
The user can view and edit any form which is submitted or saved as draft from this screen

Screens

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Why Our Client Love Us?

Fast kick-off
Agile Ready
98% Client Retention
360-Degree solutions

Our integrity and process focuses largely on providing every customer the best recommendations for their respective business. Our clients become recurring customers because we always go beyond their expectations to deliver the best solutions.

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Francesco Defazio Italy

Sonat Yalcinkaya Indonesia

Andres Panama

Kevin Cooper United States

James Mukabi Botswana

Mercy Nyamangwanda USA

Adnan Masic USA

Customer for over 2 yearsKamika KilgoreUnited States

Concetto Labs has been a fantastic partner in consistently delivering high quality, high value solutions to our organization. Their team does an excellent job of first understanding our processes and requirements, and then translating them into solutions that meet or exceed expectations. Concetto Labs has helped us simplify multiple processes and workflows as well as suggested additional improvements we had not considered. Their communication and follow-through are top tier. They have proven themselves to be a trusted partner and we look forward to leveraging their services on future projects.

Customer for over 4 yearsMr. Sieva SavkoNorway

Concetto Labs have provided us with a tremendous amount of help. Their competence in various IT fields led to a positive outcome while facing different challenges. A lot of value was given by their helpful professional staff. To describe this company in three words: effectiveness, collaboration, trust. I would also like to personally thank Mr. Tejas Patel for his positive, friendly, and highly competent approach. The all-around support provided by him made every task at hand a no-brainer.

Customer for over 4 yearsMiss. Caroline JackSouth Africa

It has been an absolute pleasure working with the Concetto Labs team! We have worked together on a few projects now, all of which have been successful. You can rely on good communication and response times from these guys. And they go above and beyond to ensure that the result is achieved. Because of their great service, they have become an integral part of our business and we will continue to use them going forward.

Customer for over 3 yearsMr. Richard BartlettUnited States

Concetto Labs is a group of incredibly talented individuals. They are very responsive and communicate with you each and every step of the process. I worked with Manish Patel throughout the entire process and must say that I have never conducted business with a more honest and professional individual. Together with his team, Manish created www.travcentiverewards.com exactly how we envisioned it to be. Thanks for all of your hard work.

Customer for over 2 yearsMr. Conrad AbrahamUnited States

Concetto Labs team is my go-to for any simple or complex development projects. They have risen to the challenge. Great project management, communication, and super quick turnaround. I've done multiple projects with them and don't plan on changing that.

Customer for over 4 yearsMr. Edward ChinCanada

Concetto Labs was able to bring my complex idea to life. Throughout the project, Concetto Labs maintained constant communications and was always professional - considering I had no experience in what I wanted to create their welcoming attitude, patience, and knowledge in the field created the perfect environment to work in. I was so impressed with their work that I've kept them on board as my go-to experts. Thanks for the worthwhile experience and the breathtaking product.

Karuna GovindCTO & Co Founder (Coupay)London, UK

We started working with Concetto Labs due to the influx of work on mobile (Flutter) and frontend (React.js). It's been fantastic working with them. Good, consistent communication and good quality of work means they may be our first choice for many projects to come.

Arunabha ChoudhuryDirector (Fuzzann Technologies Private Limited)India

We are a healthcare IT company and wanted to build a Mobile Application for both Android and IOS using Flutter. The Concetto Lab team has been very patient with our project requirements and made sure all our queries are answered. It was a great show of professionalism and customer relationship. Even during the project, the team was very accommodating of all the changes we requested. The project was delivered successfully and we deployed the app in the Android Play Store. Overall, the entire process has been very transparent and the team was able to deliver exactly what we had envisioned the project outcome to look like.