Incident Management App | Concetto Labs

Incident Management PowerApps


There was a need of developing an incident management and continuous improvement solution for one of our clients. They wanted an application that would utilise their existing Microsoft Ecosystem and create an application which would discard their current manual activity and transform it online.
The application provided a platform to almost 600+ user who can create incidents through 8 steps which included the improvements and lessons learned.


With the use of Powerapps Canvas, SharePoint and PowerBI, we provided a couple of features to the solution:

  • Intuitive designs
  • Easy navigation through screens
  • Email notifications on each section for the stakeholders
  • Detailed PowerBI reports
Powerapp Development


Home screen

  • This screen lists down the number of sites that the application has through which the user can navigate
  • It also contains the section for the reports clicking on which the user will navigate to PowerBI
  • Clicking on each site will enable the user to add view further options under that site
  • There’s a notification section in the header which helps the user to see what has been assigned to him
PowerApp Screen
Powerapp Development


Incident Registration

  • This screen is a section of the application where the user will be able to add their incidents
  • The screen is divided into tabs for easily switching between the section and fill up the things easily
  • The application has 2 sections, one for minor incidents and one for major
  • Each and every detail regarding to this incident is designed in a way that the user can either navigate between the tabs or can access via the accordions
PowerApp Screen
Powerapp Development


NCR Registration

  • This one is the process for the major incident which contains 8 steps in detail
  • Each step is a complicated process displayed in a form
  • The user need to complete each process, check the entries and move forward, we took care of all the validations
  • Once the steps are done, the user can mark it as complete to view the results
Powerapp Developemnt
Powerapp Developemnt


Open Issues Listing

  • This screen is to list down all the incidents in a grid which are entered in the system for quick access
  • Gallery component with a limit of 10 per page as the pagination was used
  • The user can view and edit any form which is submitted or saved as draft from this screen


Powerapp Development
Powerapp Development
Powerapp Development
Powerapp Development
Powerapp Development
Powerapp Development
Powerapp Development
Powerapp Development
Powerapp Development

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